SmartHub ends the response gap—uniting voice, chat, SMS, email, workflow automation, and AI + human engagement into a single intelligence engine for revenue teams.
SAN RAMON, Calif., Nov. 18, 2025 /PRNewswire/ — Blazeo, the company pioneering a new category called Conversion Intelligence, today announced the launch of Blazeo SmartHub, a unified command center that transforms how businesses capture, nurture, and convert leads across every communication channel. SmartHub brings chat, voice, SMS, email, appointment scheduling, AI automation, and unified lead management into one seamless platform—designed to eliminate delays, accelerate conversions, and ensure no opportunity is ever lost.
“Every second a lead waits is a deal slipping away. SmartHub is built to end silence for good,” said Ashhad Syed, CEO of Blazeo. “For the first time, businesses can see, control, and automate every interaction—from the moment a lead arrives to the moment it converts—all in one place. This is Conversion Intelligence in action.”
SmartHub: The Heart of Blazeo’s Strategy for Conversion Intelligence
Blazeo SmartHub is a big step forward in Blazeo’s plan to create a new category. Conversion Intelligence combines AI accuracy, automation, and the knowledge of a live human to make sure that every lead is followed up on. Every Time.
This new category is based on five main ideas:
- Instant Matters: Blazeo closes the response gap by getting people to respond right away through SMS, chat, or email, before competitors can do anything.
- Humans with AI: AI takes care of speed and scalability, while people take care of nuance and caring.
Unified Intelligence: All of your calls, texts, chats, and emails are in one conversation timeline. - Automation That Works: Smart processes automatically reach out to, follow up with, schedule, and qualify leads.
- Insight to Action: Conversion Intelligence shows you who’s ready to convert and how to help them do it.
Unified Lead Management
Every inquiry—whether from voice, chat, SMS, email, forms, or marketing campaigns—lands automatically in SmartHub’s unified lead manager. Businesses can track lead progress, update statuses, and trigger automations from one central location.
Automated Workflows
The Blazeo SmartHub automation engine automatically moves leads forward by:
- Sending SMS and email follow-ups
- Triggering reminders and next steps
- Updating lead statuses
- Initiating nurture sequences
- Connecting leads with AI or live agents at the right moment
Communications Hub (Voice, SMS, Chat, Email)
SmartHub consolidates all communication channels into one easy-to-use inbox. Whether it’s an AI-driven chat, an agent-handled phone call, or a customer responding via SMS, every interaction is visible in real time within a unified lead record via the Communications Hub.
Built-In Appointment Scheduler
SmartHub includes a powerful appointment scheduler that allows prospects to self-book consultations, service visits, or intake calls, with automated reminders and two-way calendar sync.
Built to Serve High-Stakes, High-Velocity Industries
SmartHub is designed for industries where speed and responsiveness directly impact revenue:
- Legal Services
- Home Services
- Elective Medical
- Marketing Agencies
Availability
Blazeo SmartHub is now available to all new and existing customers.
More about Blazeo
Blazeo, which used to be called ApexChat, is one of the best companies for law firms, home services, and other high-value businesses to get leads and turn them into customers. Blazeo has worked with more than 35,000 businesses to help them conduct meaningful conversations with potential customers that create trust, get people interested, and expand their businesses. Blazeo has a US-based call center and live chat, but it also has powerful AI Chatbot and Voice AI solutions that let clients talk to customers anytime, anywhere. Blazeo helps businesses give their customers great experiences, get the most out of their marketing, and turn more visitors into qualified leads by focusing on innovation and performance.
