NEW YORK, Nov. 25, 2025 /PRNewswire/ — Hyro, the leader in responsible AI agents for healthcare, today announced a transformative collaboration with Tampa General Hospital (TGH), one of Florida’s most advanced and innovative academic health systems. By incorporating Hyro’s suite of agentic AI skills into its administrative operations, including automated calls and messages that accelerate appointment management, scheduling, prescription management, billing inquiries and MyChart support, Tampa General is setting a new standard for patient experience and contact center efficiency across the Southeast.
- Voice AI agents are changing the way Tampa General Hospital and Hyro run their call centers.
- Tampa General Hospital and Hyro Work Together to Change Call Center Operations with Voice AI Agents
Tampa General Hospital chose Hyro because it only works with healthcare and its technological stack, which includes Epic EHR and other telephony/CCaaS vendors, works well with it. The health IT team was also happy to hear from other top health system CIOs and CDIOs who were adopting Hyro. Within two weeks of the initial go-live date, TGH saw a 21% increase in appointments scheduled by its experience center. It also had its lowest call abandonment rate to date, with daily call abandonment dropping by 56% (from 34% to 14.9%) and average wait times dropping by 58% (from 6.2 minutes to 2.4 minutes). This was because Hyro’s voice AI Agents guided patients to the right services, got rid of common points of friction in the care journey, and made scheduling easier in real time.
Scott Arnold, executive vice president and chief digital and innovation officer at Tampa General Hospital, said, “Tampa General is deeply committed to reimagining how we connect with our patients.” “Every call, text, and conversation is a chance to make care more personal and easier to get. Working with Hyro has helped us use the power of responsible AI agents to meet patients where they are, whether that’s on the phone, online, or by text, and give them faster, easier access to the services they need. In just a few weeks, we’ve noticed a real difference: more appointments scheduled, fewer dropped calls, and teams that can now focus on more valuable patient encounters. It’s not only about becoming more efficient; it’s also about bringing back the human connection that is so important in healthcare.
Hyro and TGH’s first deployment focused on appointment management and contextual transfer capabilities. Next, they want to add more specialty-specific scheduling use cases. The partnership between Hyro and TGH was able to quickly deliver value because they worked closely together and used an efficient deployment methodology. They were able to develop production-grade AI agents in just three months. The teams agreed on a common architecture that made it easier to adopt and make changes. At the same time, Hyro’s agile platform and responsive R&D team swiftly improved workflows based on TGH’s real-life patient contacts. The outcome was a smooth launch and measurable value in a short amount of time. The partnership’s early success has been due in large part to this close loop of trust, feedback, and change.
Israel Krush, CEO and Co-Founder of Hyro, said, “Our partnership with Tampa General shows what can happen when two forward-thinking companies work together toward a common goal: making communication with patients as easy and natural as it should be.” “The TGH team has been clear, urgent, and cooperative about this project from the start. They knew exactly what issues they intended to fix and proceeded very quickly to do so. We set up production-grade AI agents in record time, showing that responsible AI doesn’t have to be slow or experimental; it can move as fast as healthcare needs it to. This alliance shows that you can make things easier, get more people involved, and produce real benefit in weeks, not years, when you combine a focused team with flexible technology.
Hyro is still the leader in AI-powered patient communications, working with more than 40 health systems and putting performance ahead of promises. The company has recently reported 5–11 times returns on AI investment (ROAI) with top partners like Inova Health and Baptist Health. It has also expanded its reach by working with new partners like Sutter Health, which shows that Hyro can work with large, complicated provider networks.
Healthcare contact centers are still inundated by the same questions over and over again, which wastes resources and makes it harder to get help. Hyro’s agentic technology solves this problem by smartly figuring out what the patient wants and connecting them to the right source of care through the most efficient route. This could mean handling scheduling requests from start to finish, moving smoothly from call to text, or escalating to a live agent who knows everything that’s going on. This method has cut down on call abandonment by 88%, allowed AI agents to handle 85% of routine calls, and given 79% of patients the ability to help themselves online. Hyro is expanding its Responsible AI Agent platform to support proactive outreach and clinical workflow automation throughout the entire patient lifecycle after its recent $45 million strategic growth round. This solidifies its position as a leader in the move toward proactive, intelligent healthcare communications.
TAMPA GENERAL HOSPITAL IS
Tampa General Hospital is one of the largest hospitals in the United States. It has 1,529 beds and is a not-for-profit academic health system. It is the only hospital in the Tampa Bay area that provides Level 1 trauma care and complete burn care. The hospitals in the system are Tampa General Hospital, Tampa General Rehabilitation Hospital, and Tampa General Behavioral Health Hospital, all of which are in Tampa. There are also Tampa General Brooksville, Tampa General Spring Hill, and Tampa General Crystal River. According to U.S. News & World Report’s 2025–2026 Best Hospitals, Tampa General Hospital is the best hospital in Tampa Bay. It has six medical specialties that are among the top 50 in the country and five more that are among the top 10% of hospital programs in the country. Tampa General was the first hospital in Florida to open a clinical command center for real-time situational awareness. Now, by using artificial intelligence (AI) and its analytics platform across inpatient and outpatient care, it has taken its digital care coordination center to the next level to make sure patients get the best care as quickly and safely as possible. Three well-known Forbes magazine lists show that the academic health system is committed to helping its employees grow and develop: the 2025 America’s Best Large Employers, the 2025 America’s Best Employers by State (the top 40 in Florida), and the 2023 America’s Best Employers for Women.
Tampa General is the safety-net hospital for the area, taking care of everyone, no matter how much they can pay. In fiscal year 2023, Tampa General gave the community a net benefit of about $301.8 million in the form of health care for underinsured patients, community education, and financial support to community health organizations in Tampa Bay. In 2024, it was the best adult solid organ transplant center in the US and the main teaching hospital for the USF Health Morsani College of Medicine. Tampa General has five medical helicopters that take severely ill or injured patients from 23 nearby counties to get the advanced care they need. Tampa General has a nationally approved comprehensive stroke center and the largest neuroscience intensive care unit on the West Coast of Florida, with 32 beds. TGH is home to the Muma Children’s Hospital, the Jennifer Leigh Muma 82-bed neonatal critical care unit, and a nationally approved rehab clinic. Tampa General’s footprint includes TGH North, which has three hospitals and several outpatient locations in Citrus and Hernando counties; 17 Tampa General Medical Group Primary Care offices; TGH Family Care Center Kennedy; two TGH outpatient centers; TGH Virtual Health; and 19 TGH Imaging outpatient radiology centers in Hillsborough, Pasco, Pinellas, and Palm Beach counties. The Fast Track network of clinics powers the TGH Urgent Care, which gives people in the Tampa Bay area world-class care.
What is HYRO
Hyro is the most Responsible AI-Powered Communications Platform for healthcare. It lets health institutions safely automate conversations and workflows across their most important platforms, services, and channels, such as call centers, websites, SMS, mobile apps, and more. Hyro’s clients, such as Intermountain Health, Baptist Health, and Hackensack Meridian Health, get AI agents that are completely HIPAA-compliant, quick to set up, easy to keep up with, and easy to grow. These agents lead to better discussions, better patient outcomes, and insights that lead to more money.
