DALLAS, Sept. 26, 2025 (GLOBE NEWSWIRE) — Inbenta, an innovator in AI-powered customer experience applications and enterprise automation, is proud to announce that it has been awarded the 2025 TSIA STAR Award for Digital Customer Success Innovator of the Year.
The Technology & Services Industry Association (TSIA) STAR Awards are among the most prestigious honors in the technology and services sector, spotlighting organizations with a record of innovation, customer excellence, and outstanding results. With its selection, TSIA recognizes Inbenta’s ability to drive digital transformation in customer success with scalable AI solutions.
Melissa Solis, CEO of Inbenta, remarked, “Inbenta has always believed that customer success should be both strategic and scalable.” “This award proves that our method works: creating systems that are driven by AI, can be audited, and put the customer first.”
The winners of the 2025 STAR Award will be honored at TSIA World ENVISION in Las Vegas from October 20 to 22. Inbenta CEO Melissa Solis and CTO Merlin Bise, who just won the Tech Titans Emerging Company CIO/CTO Award, will lead special sessions on how to use AI in business.
About Inbenta
Inbenta is a world leader in AI-powered solutions for improving the experiences of customers and employees. Its enterprise AI platform offers 24/7 personalized, omnichannel support with AI Agents that handle conversations automatically, freeing up human workers to work on more important tasks. Inbenta increases engagement, lowers costs, and raises satisfaction. Inbenta handles more than 2 billion interactions per year for businesses in the financial services, e-commerce, government, insurance, technology, healthcare, and travel sectors, all of which use the software in more than 100 languages.
